Wow. They snagged a pretty impressive tele number there. Imposing.
This might be a nice speaking prompt…
You’re calling “1-800-English” – what is it? who answers? what do you ask?
Ss can create “info hotlines” for anything. 1-800-MoroccanFood, 1-800-DATING, 1-800-VERBS and the person on the other end has to *pretend* to be the ultimate authority on it.
Practice strategies for communicating over the phone meanwhile, of course.
And these days, why ever used thumb-pinky-to-ear for these roleplays? Depending on their calling plans (heh), have the students do pairwork mobile-to-mobile, classroom-t0-classroom.
Have them send a thank you text after they hang up, too. 😉